Samsung Washer Door Latch Won’t Close? Try These Fixes


Typically, a Samsung washer door should close and lock with ease. Unfortunately, this fails to happen, sometimes, indicating that something is wrong with the locking system. Usually, the door latch is to blame. Something may have broken inside the latch during assembling. Fortunately, there is always a solution for such issues.

When dealing with a Samsung front load machine that is stuck in a locked position, or cannot close, or has a stuck door from the word go, finding prompt solutions is crucial. Calling your local repair may not be the smart option. This article seeks to explore such issues and give DIY solutions.

What it Mean when Samsung Washer Door Fails to Close

The problem is triggered by the plastic material that was used in the lock latch. Plastic easily breaks because it is not the strongest material out there. When a lot of force is applied to the lock latch assembly, it tends to break the pieces. What’s more, the door and latch are different. This means that when you slam the washer door, you slam the end piece into the washer as opposed to the machine’s locking mechanism.

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Unfortunately, a broken door means that you don’t get to do your laundry as expected. Attempting this would mean ending up with water all over the house, not something you want. The good news is that a broken latch is not all done. You can easily replace it with a few tools, as long as you follow the simple steps below. What’s more, it takes a few minutes to get it done and may not need a handyman’s assistance.

With a Philips head screwdriver, new lock latch assembly, and a pair of pliers, you should be ready to get started. However, be careful not to but any latch. You should first have the correct unit model number. With this, you can easily search online from reliable stores such as Amazon and order it online.

Steps to Follow when Fixing the Lock Latch

To fix the latch, consider the steps below.

Unplug Washer

Before starting any procedure, make sure you have unplugged the machine from the power source. Note that you will be examining the electrical parts of the machine; hence you must be cautious. The last thing you want is to be electrocuted, which happens when you fail to unplug.

Examine the Latch

Check for any damages which could be broken or cracked pieces of the latch. You may also want to identify if any things are jamming the system and preventing the locking mechanism from working normally.

Reset if no Damage Exists

In case nothing is jamming the door and no cracks exist, rest the machine and continue using it. However, if any of the issues exist, then continue with the following.

Lifting the Gasket

This is the rubber lining that is around the washer’s opening. There is a metal wire that wraps around the gasket to help fix it in place. You have to remove this wire using a pair of pliers. Do it slowly and cautiously.

Remove Screws

Once the gasket is out, two screws will be visible. One of the screws is near the lock, while the other one is located towards the left. You need to remove the screws.

Work the Latch Assembly

Pull the gasket open on the side that the lock latch assembly is. It should be pulled away from the washer’s opening. Place your hand in and carefully grab the lock hatch assembly. Be careful not to yank it out of the washer. Remember that a wire harnesses still secure it. Unplug the wire harness and adequately dispose of the broken lock hatch.

Fix the New Latch Assembly

Your final move should be plugging the wire harnesses into the new lock latch assembly. Work backward and reassemble the washer as expected. Once done, plug in the washer and operate as usual. Be careful with the door moving forward. Avoid slamming it as this will break the latch assembly and mean replacing it again.

Other Reasons Why the Door May Not Lock

Apart from the reasons described above, other triggers affect the locking of the Samsung washer door latch. These are as follows:

  • Problem with door lock motion and switch assembly
  • Issues with the door lock
  • Complications with the door strike
  • When the main control board has issues

Lock Motion and Switch Assembly

Usually, the door lock secures the washer door shut when it is operating. In case the lock is defective, then it will fail to latch correctly. The challenges could be resulting from an electrical or mechanical failure. You need to inspect the damage to determine whether it needs replacement. To tell if this is an electrical failure, use a multimeter to carry out an independent test on each of the door lock switches for continuity. In the event that some switches do not have continuity, consider replacing them. Buy a switch (view on Amazon) that matches your washer.

Door Lock Issues

It is also possible that the washer’s door refuses to open because the door lock is faulty. Inspect the lock for any damages and replace it immediately if it cannot be repaired.

Door Strike Issues

You should inspect the door strike assembly for any potential damages. If broken, replacement is the only option. Note that the stroke cannot be repaired.

Problems with the Main Control Board

The Main Control Board can be defective. However, this is a rare occurrence. You should only explore the option of replacing it if all lock mechanism components are not defective after inspection.

What Happens when the washer Cannot Open?

While locking may be a common issue with Samsung washers, it is also possible for the machine not to open. Some of the most common reasons for this include:

  • The temperature is above 131°F.
  • When the water sensor detects that water levels are above the recommended amounts

The washer can get too hot because the working components generate heat, which in turn heats up the locking elements. This causes expansion, and the locking elements lock in place. When you try to open the door immediately after washing and notice that it is tight, wait for a few minutes. Once the locking elements cool down, you will be able to open it as usual.

In case water levels exceed the recommended levels, the door will also not open as expected. After all, it is meant to prevent any leakages from occurring. Wait a few minutes for the water to drain. The door will be activated and open normally.

What if the Door Still Fails to Open after Waiting?

If you wait for a few minutes and still fail to open the door, then you may have to apply a bit of force to get it ajar. Use your palm and strike the door’s handle firmly. In case this fails, then changing the lock latch assembly will be a permanent solution.

Alternatively, for washers with hidden door handles, use a nylon line, a trimmer line, or a fishing line to release the door’s lock. You need to loop the line around the washer’s door so that it slides between the door and washer. Grab both ends of the line and pull it away from the handle. This should pop the door open.

The bottom line is that you need to understand how your washer works. Learning a few basic maintenance practices can prolong the life of your washer. In addition to that, you can save a few bucks that would otherwise go into repairing costs. Keep your washer in good shape by constantly monitoring some of the most common problems that could arise. In case of difficulties in locking or opening, consider potential problems and solutions discussed above.


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